Hi Sam, we wanted to let you know we have recently made enhancements to our location feature to provide authorities with the most accurate location information. I’ve now been directed by a Council ranger to cease using this app and send reports directly by email instead. Also, if the address reported isn’t 100% correct in relation to the problem then residents of a neighbouring property can be fined by Council when, for example, rubbish is dumped by one of their neighbours (which happened to the good folks next door). I’ve now had to add an excruciating amount of detail in notes and also mark up photos so rangers can more easily locate what they’re looking for. For most of my SNAP SEND SOLVE reports now, rangers will call me while in the field actively looking for the issue reported. In medium to high density areas street numbers on one frontage may not correspond and the actual address could be on the other side or adjacent corner. Third party app a bit of a thorn in the side for CouncilĪppreciate this app as a one stop shop but it can lead Council rangers on a wild goose chase when they’re given the location of an issue as chosen by the app user. The downside is the response (or lack of) from those receiving the reports. TL DR: the app works well for what it is, easy to use, takes the hassle out of who should be looking after things. They say it ‘works better for them’ to hire out trolley collection, than to institute a geo-located wheel-locking system on its trolleys - an ongoing cost no doubt reflected in their higher prices, than a one-off that keeps the suburb they’re situated in looking it’s best. I’ve lost track of how many times I’ve flagged my local (Woolworths) for finding their shopping trolleys littered around my suburb. They’re unresponsive to the reports, and elect to use their own reporting systems instead. The problem is when it comes to supermarkets. It’s a great way to notify council if a playground is damaged, a water main is leaking in the footpath, graffiti in your area to be cleaned. I’ve been using this app for quite awhile now, for work and home. Have questions or feedback? Get in touch at Play an active role in building your area’s liveability and help create cleaner, safer and smarter communities. Join the hundreds of thousands of Local Legends who are improving their local areas with just a few taps. You can Snap and Send without spending time figuring out who’s responsible for the Solve. Snap Send Solve automatically directs your report to the responsible authority based on your chosen location and incident type. Whether you’re walking on a city footpath or a bush track, Snap Send Solve is available everywhere in Australia and New Zealand. Use your phone to send your report on the spot - no googling complicated webforms or waiting on hold to speak to customer service. We’re working hard to make Snap Send Solve the best community reporting experience. Use Snap Send Solve and become a Local Legend today! From dumped rubbish to graffiti, abandoned trolleys to water leaks Snappers are helping make their communities a better place to live. Snap Send Solve has empowered Snappers to lodge millions of on-the-spot reports. No need to know who to contact, then wait on the phone or write long emails. Your reports are instantly sent to the responsible authority with the necessary details for a speedy Solve. Snap Send Solve makes reporting community issues in Australia and New Zealand simple. We’re on a mission to build cleaner, safer and smarter communities.

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